SRLM is committed to protecting the privacy and security of everyone who uses our platform, including riders, parcel recipients, drivers, and delivery partners. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you. By using the LogiGo app or any related SRLM services, you agree to the practices described in this Privacy Policy. Your use of the SRLM platform is also subject to our Terms of Service.
Last updated: January 30, 2026
SRLM is committed to protecting the privacy and security of everyone who uses our platform, including riders, parcel recipients, drivers, and delivery partners. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you.
By using the LogiGo app or any related SRLM services, you agree to the practices described in this Privacy Policy. Your use of the SRLM platform is also subject to our Terms of Service.
We collect the following categories of information:
Account details: name, phone number, birth date, email address, password, physical address, government identification number, driver’s license information, vehicle information, and car insurance information.
Profile information: photo, delivery preferences, driver vehicle details, permit information or business license, and other information needed to support services, programs, or requirements relevant to your location.
Payment and tax information: bank account and routing details and tax-related information (processed securely through third-party payment providers).
Delivery details: pickup and drop-off addresses, parcel descriptions, and delivery or contact instructions.
We may also request additional identity-related information at account creation or later, such as a profile photo/selfie imagery and driver’s license details for verification.
Location data: real-time GPS location for drivers and riders during active trips and deliveries.
Trip and delivery history (including completed orders and related details).
App usage and interaction data: logs and diagnostic information about how you use the app.
Communications: in-app calls, messages, and support interactions.
Identity verification partners
Payment processors
Marketing or analytics partners
Public databases where permitted by law
We use your information to:
Provide, operate, and improve transportation and delivery services
Facilitate pickups, drop-offs, routing, and real-time tracking
Process payments and manage billing
Support safety, fraud prevention, and identity verification
Provide customer support and resolve disputes
Send service-related communications, updates, and promotions
Comply with legal, regulatory, and tax obligations
Improve app performance, user experience, and operational efficiency
We use automated systems to:
Match riders and parcel recipients with available drivers
Optimize routes and delivery times
Detect and prevent fraudulent, unsafe, or suspicious activity
Support customer service workflows
Personalize certain app content and recommendations
These automated processes are designed to improve efficiency, safety, and reliability.
We use cookies, device identifiers, and similar technologies to:
Maintain login sessions
Remember preferences
Analyze app performance and usage
Provide relevant content and promotions
Improve security and prevent misuse
You can manage these settings through your device or browser. Disabling certain technologies may affect app functionality.
We may share your information with:
Drivers and riders (only what is necessary to complete a trip or delivery)
Service providers (such as payment processors, cloud hosting providers, and analytics partners)
Identity verification and fraud-prevention partners
Business partners offering integrated or coordinated services
Law enforcement or regulatory bodies when required by law
Corporate affiliates in connection with mergers, acquisitions, restructuring, or similar transactions
We do not sell personal data.
We retain personal data:
While your account is active
As needed for legal, tax, and regulatory compliance
For dispute resolution and fraud prevention
For operational purposes such as receipts, trip history, and service records
You may request deletion of your account and associated data. Some information may remain archived if legally required.
Depending on your location and applicable law, you may have the right to:
Access and update your account information
Request deletion of your personal data
Control location permissions through your device settings
Opt out of marketing communications
View trip and delivery history
Request explanations regarding automated decisions that affect you
We aim to provide clear and accessible privacy controls within the LogiGo app.
SRLM acts as the data controller for personal information processed through the LogiGo app. A designated Data Protection Officer (DPO) oversees privacy practices and compliance.
We process personal data based on one or more of the following legal bases, as applicable:
Contractual necessity: to provide transportation and delivery services
Legitimate interests: including safety, fraud prevention, and service improvement
Legal obligations: including tax, regulatory, and law-enforcement requirements
Consent: including marketing communications, optional features, and certain location services
We may update this Privacy Policy from time to time. When we make changes, we will:
Update the “Last updated” date
Notify users through the app or by email when required
Provide access to prior versions upon request
Your continued use of LogiGo after updates takes effect means you accept the revised policy.
